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The Etiquette of Apologies: How to Say Sorry Sincerely


Apologizing sincerely is an essential skill for maintaining and repairing relationships. At Poised and Proper, we believe in a five-step method for offering genuine apologies. Here’s how you can express regret, acknowledge the impact, outline future actions, ask for forgiveness, and make it right.


The Five-Step Method for Genuine Apologies


1. Express Regret

Start by clearly stating your regret for the specific action or words that caused harm. This shows that you understand what you did wrong and are truly sorry for it.

  • Example: “I’m really sorry for missing your birthday party.”


2. Acknowledge the Impact

Next, acknowledge how your actions affected the other person. This step is crucial because it validates their feelings and demonstrates empathy.

  • Example: “I know that my absence made you feel unimportant and hurt your feelings.”


3. Future Actions

Outline what you will do differently in the future to prevent the same mistake from happening again. This shows your commitment to change and improvement.

  • Example: “In the future, I will set reminders and make sure to prioritize important events like your birthday.”


4. Ask for Forgiveness

Ask for forgiveness to show that you respect the other person’s feelings and give them the opportunity to express how they feel about the situation.

  • Example: “Can you forgive me for not being there for you?”


5. Make It Right

Offer to make amends for the harm you caused. This could be through a gesture, a favor, or any action that helps to rectify the situation.

  • Example: “I’d like to make it up to you by planning a special outing together.”


When You Don’t Have to Accept an Apology

There are times when accepting an apology is not necessary or appropriate. Here are some scenarios where you might choose not to accept an apology:


  • Repeat Offenders: If the person repeatedly makes the same mistake without changing their behavior.

  • Insincere Apologies: If you can tell the apology isn’t genuine.

  • Excuses: If the apology is filled with excuses that dismiss the wrongdoing.

  • Caught in the Act: If the person is apologizing only because they got caught.

  • Core Values: If the transgression goes against your core values and principles.


In these situations, it's important to communicate your feelings clearly and assertively. You can express your reasons for not accepting the apology and set boundaries to protect yourself.

  • Example: “I appreciate your apology, but I’ve noticed this has happened multiple times, and I need to see a consistent change before I can fully forgive.”


The Importance of Apologies

Apologies are about validating the other person's feelings, not dismissing them. Offering a sincere apology takes emotional maturity and can be difficult at first, but it is essential for long-term relationship health. When done correctly, apologizing can strengthen relationships by building trust and demonstrating respect.


Final Thoughts

Apologizing sincerely involves more than just saying “sorry.” It requires expressing regret, acknowledging the impact, committing to future change, asking for forgiveness, and making amends. By following these steps, you can offer genuine apologies that help repair and strengthen your relationships. Remember, it's also okay to not accept an apology if the person shows a pattern of insincerity or if their actions violate your core values.


What are your experiences with offering and receiving apologies? Share your thoughts and tips in the comments below. We look forward to hearing your insights!

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